NOTOUCHI’S RETURN & REFUND POLICY

Thanks for shopping at Notouchi! If you are not entirely satisfied with your purchase, we’re here to help.

All customers have 30 calendar days to return or exchange an item from the date received.

In order to be eligible for a return, your purchased product must be in brand new condition, in the original packaging, with the box and tags still intact and undamaged.

Customers are responsible for return shipping to our Paramus New Jersey location.

We recommend using USPS for returns when shipping as they're usually the fastest and cheapest. 

Can I return shoes?

We know you want to try out our Notouchi products to make sure they are right for you, so please try them on a clean surface indoor.

Shoes must be in the same condition as were received to be eligible for a refund or exchange. 

Shoes that are visibly worn, dirty, or have been worn outside cannot be returned.

Items not Eligible for Return:

• Damaged or used merchandise
• Returns over 30 calendar days from when they were received
• Socks - All socks are final sale, and cannot be returned due to hygiene reasons 

What is the Return/exchange process?

When sending a product back to us, please put a note in the same box with your return items with the following information:

• Your Order #(Your Order # is in your original email confirmation)

If you cannot locate your Order #, please include:

• Email address you used for the order
• Full name you used for the order 

Please advise on the note whether you would like to return the item for an Exchange or for a Refund.

If you are looking to Exchange, please also write what size / style you would like to exchange your order for.

Please send your Exchange or Return items to our Returns Address below:

​Notouchi LLC
178 Arundel Road

Paramus, NJ 07652 

Refunds and Exchange Process

​Refunds:

Once we have received and processed your return item, we will initiate a refund back to the original form of payment used for the order.

Your refund will be a full refund for the items you have returned. Shipping costs are not refundable.

When this happens, you will receive a refund confirmation in your email indicating that the refund has been processed.

Your refund credit should show up on your bank or credit card statement within 10 business days. We typically issue refunds within 24 hours of receiving your return, but it takes time for banks to process it and for it to appear on your statement.

To be eligible for a refund, your return item must meet the requirements as outlined by our Return & Refund Policy.

If your item does not meet the Return requirements, we will not be able to issue a refund on your item. 

Exchanges:

Once we have received and processed your return item, we send out your Exchange item as requested on the Exchange note we receive with your return item

To be eligible for an Exchange, your return item must meet the requirements as outlined by our Return & Refund Policy.

If your item does not meet the Return requirements, we will not be able to issue an exchange for your item.

HOLIDAY RETURN POLICY

For shoes purchased as gifts during November and early December, our Returns and Exchanges window is extended to January 31st.

To qualify for an exchange or refund, the shoes must be in brand new condition with the box and tags still intact, as outlined in our Return & Refund Policy.

If you have any other questions or concerns, please contact us at 702-708-2439

About Us:

Notouchi LLC is Shoe and Accessory Company based in Las Vegas, Nevada. We specialize in making hands-free footwear and accessories. 

Questions? Want to order by phone? Call us!

702-708-2439

7 Days a Week 10AM - 5PM PST

We ship Nationwide and world-wide!